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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Connect an iPhone to a standard or hosted installation

Connect an iPhone to a standard or hosted installation

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 27 Votes: 0 Revisions: 4

You can connect an Apple iPhone to a standard or hosted Web Help Desk installation.

Connect to a standard installation

  1. Navigate to Settings > Server.
  2. Make sure the Configuration option is set to Default.
  3. Input the DNS name of the server on which Web Help Desk is installed.
  4. Set the appropriate port.
    Port 8081 is the default port number, unless it was changed in the whd.conf file or Server Options.
  5. Turn on SSL only if it has been enabled in the whd.conf file or Server Options. If SSL is enabled, make sure the port option matches the SSL port.

Connect to a hosted installation

  1. Navigate to Settings > Server.
  2. Make sure the Configuration option is set to Hosted.
  3. In the Account # field, specify your Subscriber ID number.

    You can find your ID in the Hosted Web Help Desk application at Setup > General > Options > Custom Login URL. Your ID is the number at the end of the login URL.

  4. Set the Host to:

    webhelpdesk.com

  5. Set the SSL option to:

    On

  6. Return to Settings and add the Tech Username and Password to connect with and set up Notifications.
  7. Click Done to authenticate the iPhone configured in the Web Help Desk server.
 
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