Submit a ticketCall us

Quickly Address Software Vulnerabilities
Patch Manager is an intuitive patch management software which extends the capabilities of WSUS and SCCM to not only patch Windows® servers and workstations, and Microsoft® applications, but also other 3rd-party applications which are commonly exploited by hackers. Learn More.

 

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Connect an iPhone to a standard or hosted installation

Connect an iPhone to a standard or hosted installation

Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 18, 2016

Views: 9 Votes: 0 Revisions: 4

You can connect an Apple iPhone to a standard or hosted Web Help Desk installation.

Connect to a standard installation

  1. Navigate to Settings > Server.
  2. Make sure the Configuration option is set to Default.
  3. Input the DNS name of the server on which Web Help Desk is installed.
  4. Set the appropriate port. 8081 is the default port number, unless it has been changed in the whd.conf file.
  5. Turn on SSL only if it has been enabled in the whd.conf file. If SSL has been enabled in the whd.conf file, make sure the port option matches the SSL port.

Connect to a hosted installation

  1. Navigate toSettings > Server.
  2. Make sure the Configuration option is set to Hosted.
  3. In the Account # field, specify your Subscriber ID number.

    You can find your ID in the Hosted Web Help Desk application at Setup > General > Options > Custom Login URL. Your ID is the number at the end of the login URL.

  4. Set the Host to:

    webhelpdesk.com

  5. Set the SSL option to:

    On

  6. Return to Settings and add the Tech Username and Password to connect with and set up Notifications.
  7. Click Done to authenticate the iPhone configured in the Web Help Desk server.
 
Last modified
15:24, 18 Jul 2016

Tags

Classifications

Public