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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Java command line options

Java command line options

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

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Use this property to override the default options for several Web Help Desk settings. Place the entire set of arguments between the pair of quotes, and follow the format:

JAVA_OPTS="-Darg1=true -Darg2=true

This property is only effective on Linux servers. For Windows servers, additional JVM arguments must be specified in the Java Additional Parameters section of the wrapper_template.conf file located at <webhelpdesk>\bin\wrapper\conf\wrapper_template.conf.

The following table provides a list of the available command-line options.

Option Description
-DWHDEmailCheckInterval=60 Sets the number of seconds between each email check.

Sets the number of hours LDAP passwords are cached in the Web Help Desk database.

Enter 0 to disable caching.


Enables the Tickets Dashboard option in the user interface.

Set to false to remove the Tickets > Dashboard tab for all users.


Enables SQL debug logging to the helpdesk.log file.

Set to true to enable SQL debug logging to helpdesk.log


Describes how the targeted daemon will run in this instance.

Set to background to run a daemon as a background process.


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