Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Appendix > Help Desk ports

Help Desk ports

Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 18, 2016

Views: 31 Votes: 0 Revisions: 4

Web Help Desk provides communication ports for the following resources: Web Help Desk Interfaces

Web Help Desk interfaces

The following table lists the Web Help Desk ports for secure and non-secure interface traffic.

Port Type Description
80 TCP Non-secure traffic from the Web Help Desk Console (VA)
443 TCP Secure traffic from the Web Help Desk Console
8081 TCP Non-secure traffic from the Web Help Desk Console (Windows, Linux, OSX)
8443 TCP (Default) Secure traffic from the Web Help Desk Console (Windows, Linux, OSX)
61616 TCP Web Help Desk Discovery engine (JMS queue port)

Databases

The following table lists the Web Help Desk ports for external and embedded database communications.

Port Type Description
1433 TCP

Microsoft SQL external database

Lansweeper

Microsoft Systems Management Server (SMS) / System Center Configuration Manager (SCCM),

Network Configuration Manager (NCM)

Network Performance Monitor (NCM)

Server and Application Monitor (SAM)

3306 TCP External MySQL database
5432 TCP External PostgreSQL database
20293 TCP Embedded PostgreSQL database

Emails

The following table lists the Web Help Desk ports for email traffic.

Port Type Description
25 TCP Traffic from the Web Help Desk appliance to your email server for automated email notifications
80 TCP Non-secure connection to EWS
110 TCP Non-secure POP3
143 TCP Non-secure IMAP
443 TCP Secure connection to EWS
993 TCP Secure IMAP
995 TCP Secure POP3

LDAP/AD

The following table lists the Web Help Desk ports for Lightweight Directory Access Protocol / Active Directory (LDAP / AD).

Port Type Description
389 TCP Traffic from the Web Help Desk appliance to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP, AD)
636 TCP Secure traffic from the Web Help Desk appliance to designated server (usually a domain controller) for use with the Directory Service tool (LDAP, AD)

Asset Discovery

The following table lists the Web Help Desk ports for Asset Recovery

Port Type Description
135 TCP Asset Discovery via WMI (WMI calls uses port 135 and then chooses a random port for further communication)
1521 TCP Oracle JDBC for Asset Discovery
3306 TCP MySQL external database, LANrev, Casper 8 and lower
4445 TCP Remote log server reader
5433 TCP Asset Discovery for Apple Remote 3.2
7100 TCP Asset Discovery for Sybase

Configure firewalls for data traffic

Firewalls between any two points of communication must have the requisite ports open to inbound or outbound traffic according to the relative direction of the communication traffic.

For additional port information, see:

 
Last modified
15:21, 18 Jul 2016

Tags

Classifications

Public