Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Customize your server settings

Customize your server settings

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 275 Votes: 0 Revisions: 4

The whd.conf server configuration file defines your server options, such as the http and https port, Java Virtual Machine memory, and server IP address. This file is located at:

webhelpdesk/conf/whd.conf

When you upgrade Web Help Desk, the upgrade procedure only replaces the whd.conf.orig file located in the same directory. Use this file as a reference for new options available in the upgraded version. You can copy options into the existing whd.conf file or replace the whd.conf file with the whd.conf.orig file and edit the file as needed.

If you update the file, restart Web Help Desk for changes to take effect. On Web Help Desk systems running Microsoft Windows Server, restart your system using the Start menu option. Restarting Windows Services will not apply your configuration changes.

The following sections explain how to customize and use the default settings in the whd.conf file.

 
Last modified

Tags

Classifications

Public