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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Apply basic formatting

Apply basic formatting

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

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Basic markup follows a simple structure:

  • Simple tags: [tag]something[/tag]
  • Simple parameterized tags: [tag=value]something[/tag]
  • Complex parameterized tags: [tag value1="xxx" value2="yyy"]something[/tag]

The following table lists the tags supported by Web Help Desk:

Tag Description
[code]your code here[/code] Embeds your code.
[quote]Text[/quote] Adds a quote to your text.
[quote=Author]Text[/quote] Adds a quote from a specific author.
[b]bold[/b] Formats the text in bold.
[i]italics[/i] Formats the text in italics.
[u]underscored[/u] Underlines the text.
[list][*]First item [*]Second item[/list] Creates a list using your defined symbols.
[img]URL[/img] Adds a hypertext link to an image.
[email]address[/email] Adds a link to an email address.
[email=address]Text[/email] Adds a predefined email address.
[color=name]Text[/color] Adds HTML color names.
[size=number of pixels]Text[/size] Defines the text size by specific number of pixels.
[google]key words[/google] Adds Google keywords.
[google=key words]Text[/google] Adds predefined Google keywords.
[faq id=number] Provides a link to an existing FAQ.

You can also use the following HTML tags with BBCode tags:

  • <li>
  • <ul>
  • <ol>
  • <font>
  • <br />
  • <p>
  • <pre>
  • <center>
  • <faq>
  • <hr>
  • <strong>

You can implement BBCode in many areas, such as ticket subjects, request details, notes, and custom field descriptions.

Most ticket fields support BBCode, but some fields (such as secondary email fields in your account details) do not support these fields. Be sure to test the code prior to implementation.

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