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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Customize tickets, notes, instructions, and emails with BBCode

Customize tickets, notes, instructions, and emails with BBCode

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 515 Votes: 0 Revisions: 5

Web Help Desk supports Bulletin Board Code (BBCode)—a lightweight markup code for formatting text. BBCode tags use keywords encapsulated with square brackets.

Using BBCode, you can:

  • Highlight text in an email
  • Configure a clickable link
  • Highlight important information in note

Web Help Desk uses its own customizable implementation of BBCode. Below is an example of BBCode you can use in a Web page:

[size=20]Title[/size]
[img]http://www.SolarWinds.com/favicon.ico[/img]
<p>
Lorem ipsum [b]dolor sit[/b] amet, [url=http://www.webhelpdesk.com]consectetuer adipiscing[/url] elit. *** sociis natoque [i]penatibus et magnis[/i] dis parturient montes, nascetur ridiculus mus.
</p>

     
Below is a list using BBCode.
[list]
[*]Fusce tellus. Proin in tellus sit amet nibh dignissim sagittis.
[*]Sed convallis magna eu sem. Maecenas sollicitudin.
[/list]
[list=A]
[*][color=blue]FAQ link:[/color] [faq id=1]
[*][u]FAQ link:[/u] <faq id=2>
[/list]

This text—a mixture of BBCode and HTML—appears in the following format:

File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0L0/0H0/whd_faq_render.png

Web Help Desk stores transformation rules for tags in the following location:

WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/bb_config.xml

The following sections provide addition information about working with BBCode to format custom information in Web Help Desk:

 
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