Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Appendix > Monitor deployment on Apple OS X

Monitor deployment on Apple OS X

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 53 Votes: 0 Revisions: 4

Apple OS X Server 10.6 and earlier included WebObjects.

  1. Install WebObjects.
  2. Run the Web Help Desk installer to extract the application to /Library/WebHelpDesk.
  3. Run the following script to configure Web Help Desk with WebObjects:

    sudo /Library/WebHelpDesk/bin/UpdateWebObjectsConfiguration

  4. In WebObjects Monitor, add a new application named Helpdesk with the following path:

    /Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Helpdesk

  5. In WebObjects Monitor, add a new application named HelpdeskDaemon with the following path:

    /Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Helpdesk

  6. In the instance configuration page for HelpdeskDaemon, add the following to the Additional Arguments setting:

    -DWHDDaemonMode=dedicated

    Only one  instance should ever be running as a daemon.

    After you start the applications in WebObjects Monitor, connect to  using the following URL:

    http://localhost/cgi-bin/WebObjects/Helpdesk.woa 

 
Last modified

Tags

Classifications

Public