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Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Knowledge-centered support > Link an FAQ to a support ticket

Link an FAQ to a support ticket

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 33 Votes: 0 Revisions: 4

When an FAQ describes the resolution to an issue or provides information associated with a ticket, you can link the FAQ to the ticket.

  1. Open the ticket details page.
  2. In the Notes section, click the creation date to open a new note, or click New to add a new note.
  3. Click the Link FAQ button below the text area.
  4. In the FAQ Search dialog box, search for the FAQ.
  5. Click the Link FAQ button on the right side of the FAQ's row.

    A link to the FAQ is added to the note.

  6. Click Save to save the note.
 
Last modified
15:01, 18 Jul 2016

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