Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Knowledge-centered support > Search FAQs
Table of contents
- Click FAQs in the Web Help Desk toolbar.
- Specify the search criteria at the top of the window.
A disabled category in the Category drop-down list indicates you do not have the appropriate permissions to access the category level.
- Click Search.
The FAQs that meet your search criteria are listed.
- To sort the results list, click a column header.
- You can view any FAQ in the list. Techs with the appropriate permissions can edit FAQs.
A Warning icon in a Category row indicates a category you cannot access based on your current permissions.
Some category results may indicate that additional categories are available.
Click Show Details to view the additional categories.