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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Deploy as a virtual appliance > Upgrade the virtual appliance

Upgrade the virtual appliance

Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 19, 2016

Views: 136 Votes: 0 Revisions: 4

You can upgrade your Web Help Desk appliance by downloading Appliance-Upgrade-ISO-12.X.X.XXX.zip from the SolarWinds Customer Portal. See the appropriate procedure below to upgrade Web Help Desk on the vSphere or Hyper-V virtual appliance.

Upgrade on vSphere

  1. Save the .iso file to the computer you use to access the vSphere client.
  2. Run the vSphere Client and then log on as an administrator.
  3. Select the appliance currently running Web Help Desk.
  4. Click the CD/DVD utility icon and then click CD/DVD Drive 1 > Connect to ISO image on local disk.
  5. Select the .iso file and then click Open.
  6. Open a browser to the following URL:

    https://ip_address:5480

  7. Log on to the website using the following credentials:

    admin/admin

  8. Click the Update tab.
  9. Click Check Updates.
  10. Click Install Updates and then click OK.

    If Web Help Desk displays odd behavior after an upgrade, clear your browser cache.

Upgrade on Hyper-V

  1. Save the .iso file to a data store that you can access from the appliance running Web Help Desk.
  2. Run the Hyper-V Manager.
  3. Select the appliance currently running Web Help Desk.
  4. Click Settings.
  5. Click DVD Drive.
  6. Select the Image file, and then click Browse.
  7. Select the .iso file and then click Open.
  8. Click OK.
  9. Open a web browser window.
  10. Log in to the Web Help Desk Management Console interface at:

    https://ip_address:5480

    where ip_address is the IP address or name of the Web Help Desk server and 5480 is the port number for theWeb Help Desk Management Console interface.

  11. Log on to the website using the following default login credentials:

    admin/admin

  12. Click the Update tab.
  13. Click Check Updates.
  14. Click Install Updates and click OK.

    If Web Help Desk displays odd behavior after an upgrade, clear your browser cache.

 
Last modified
09:33, 19 Jul 2016

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