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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Integrate with DameWare MRC > Configure tech access

Configure tech access

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 279 Votes: 0 Revisions: 5

After you install and configure DameWare MRC on the tech computer systems, open Web Help Desk and configure access for each tech who needs DameWare MRC access.

  1. Click Setup and select Techs > Techs.
  2. In the Tech Name column, click the tech that requires DameWare MRC access.
  3. In the Account Info tab, click File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0H0/020/WHD_pencil_14x14.png to enter edit mode.
  4. Scroll down to Asset Setup and select the Enable DameWare Links check box.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0H0/020/WHD_Enable_DameWare_Links.png

  5. Click Save.
  6. Repeat step 3 through step 5 for each additional tech who needs access.
 
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