Submit a ticketCall us

Cloud Workloads: Meet Your New Hybrid IT Reality
Have you found yourself in that evolving, hybrid IT grey area and wondering if cloud workloads are now part of your purview? And if so, will monitoring cloud workloads require a new set of dedicated cloud monitoring tools? Your answers: yes, they should be, and no, they don’t.

Find out how SolarWinds® Server & Application Monitor (SAM) can help you monitor your cloud workloads side by side with your on-premises workloads. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Integrate with DameWare MRC > Configure integration

Configure integration

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 23 Votes: 0 Revisions: 5

After you install and deploy DameWare MRC on all tech systems in your deployment, log in as an administrator and configure Web Help Desk to integrate with DameWare MRC.

Click the tooltip for additional information.

DameWare MRC is automatically enabled for all Techs in Web Help Desk. You can configure more granular access settings for individual techs in their profiles.

  1. Click Setup and select Assets > Options.
  2. In the Asset Options screen, select the DameWare Integration Links Enabled check box (if available).
  3. Click the Default Request Type drop-down menu and select the request type used when a tech creates a new DameWare-based ticket.


    This selection determines the custom fields in the ticket, the assigned tech, and how the Ticket is routed to a tech.

    The Request Type you select should be the type most likely to result from a DameWare troubleshooting session. For example, if you know you will be using DameWare to troubleshoot mostly hardware issues, select Hardware as the request type. See Select a request type for additional information.

    To ensure seamless integration with DameWare, ensure that the Web Help Desk request type used to create DameWare tickets does not include required custom fields.

  4. Click Save.
Last modified