To retrieve and process alerts from a SolarWinds alert source (such as SolarWinds NPM), add the server link to Web Help Desk. This process creates a communications between the Orion Platform and your Web Help Desk server. When an event occurs, Web Help Desk can generate a ticket from the alert and forward the ticket to the appropriate tech for troubleshooting and resolution.
Before you create a connection with a SolarWinds Orion alert source, ensure that the source is running SolarWinds Orion Platform 2012.2 or higher. If you need to edit connection details for a SolarWinds source, delete the existing source and create a new source.
To ensure Web Help Desk can access the required SolarWinds alerts, enter administrator-level SolarWinds account and credentials data into Web Help Desk.
When Web Help Desk creates a connection with a SolarWinds Orion alert source, the checked areas in the window contain green check marks.