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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > SolarWinds Orion alert integration > Enter a SolarWinds Orion alert source

Enter a SolarWinds Orion alert source

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 12 Votes: 0 Revisions: 5

To retrieve and process alerts from a SolarWinds alert source (such as SolarWinds NPM), add the server link to Web Help Desk. This process creates a communications between the Orion Platform and your Web Help Desk server. When an event occurs, Web Help Desk can generate a ticket from the alert and forward the ticket to the appropriate tech for troubleshooting and resolution.

Before you create a connection with a SolarWinds Orion alert source, ensure that the source is running SolarWinds Orion Platform 2012.2 or higher. If you need to edit connection details for a SolarWinds source, delete the existing source and create a new source.

  1. In the toolbar, click Setup and select SolarWinds Integration > SolarWinds Connection.
  2. In the SolarWinds Connection screen, click Add New SolarWinds Source.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0G0/080/WHD_SolarWinds_Connection.png

  3. In the Add New SolarWinds Source screen, enter the new SolarWinds source name in the Source Name field.
  4. Select a request type.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0G0/080/WHD_Add_New_SolarWinds_Source.png

  5. Enter the SolarWinds Server IP Address or Fully Qualified Domain Name (FQDN).
  6. Enter the SolarWinds administrator user name and password.

    To ensure Web Help Desk can access the required SolarWinds alerts, enter administrator-level SolarWinds account and credentials data into Web Help Desk

  7. Click Test.

    When Web Help Desk creates a connection with a SolarWinds Orion alert source, the checked areas in the window contain green check marks.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0G0/080/WHD_Server_Settings_Test_339x232.png

  8. Click Next to continue.
 
Last modified
09:23, 19 Jul 2016

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