If you are running Orion with a core version prior to Orion Platform 2015.1.0, you can configure alert sharing with Web Help Desk by enabling the Automatically share alert data with other SolarWinds products and subscribers option. This option is located at Advanced Alert Manager > Configure Alerts > edit_necessary_alert > Alert Sharing tab.
The following example describes how to create and configure a shared alert for Web Help Desk using a core version prior to Orion Platform 2015.1.0. In this example, Orion will send Web Help Desk an alert concerning a failed node.
The Orion server will send the alert only when this option is active.
Ensure your network environment is configured to allow the Orion server to send email alerts to the Web Help Desk integration email account. Check with your Orion system administrator to find out which networks accept Orion server emails.
Consider adding these variables to the Web Help Desk alert filtering rules. See Configure alert filtering rules for more information.
Automatically share alert data with other SolarWinds products and subscribers
The alert Severity level passes along to Web Help Desk. In this example, the Severity level is Warning.
Properties in this example include:
Web Help Desk uses the actual names of the properties as alert fields in rules it uses to filter alerts from Orion.