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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > SolarWinds Orion alert integration > Configure Orion-to-Web Help Desk ticketing

Configure Orion-to-Web Help Desk ticketing

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 65 Votes: 0 Revisions: 4

You can configure your SolarWinds Orion Platform to generate alerts triggered in SolarWinds NPM, NCM, and SAM when a network event occurs—for example, when a node fails for any reason. When specific alerts are shared with Web Help Desk, Web Help Desk automatically generates a ticket based on the alert.

To configure SolarWinds Orion-to-Web Help Desk ticketing:

  1. Enable SolarWinds Orion to share alerts with Web Help Desk.
  2. Test Orion server access to the integration email account.
  3. Enter a SolarWinds Orion alert source.
  4. Configure the alert filtering rules.
  5. Test the alert filtering rules.
 
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