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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > SolarWinds Orion alert integration > Alert-based ticket example

Alert-based ticket example

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 326 Votes: 0 Revisions: 5

Below is an example of a Web Help Desk ticket generated from a SolarWinds Orion alert. The fields included in the ticket are not an all-inclusive list.

Web Help Desk ticket fields can vary, depending on the data included in the Orion alert. The field names shown below are examples of what you can use in the filtering rules.

Below are some notes that appear in the Web Help Desk ticket from the Orion alert.

 
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