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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > SolarWinds Orion alert integration > Prepare request types for alert-based tickets

Prepare request types for alert-based tickets

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 19, 2016

Views: 8 Votes: 0 Revisions: 5

A request type determines how alerts are routed to the appropriate tech for problem resolution. When you create your SolarWinds connection, select the request type that closely matches the connection.

You can select one request type for one SolarWinds connection.

File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/0G0/010/WHD_Add_New_SolarWinds_Source.png

For example, if you are creating a connection to SolarWinds SAM??to address alerts related to server health, click the WHD Request Type drop-down menu and select a request type linked to a tech group that troubleshoots and resolves server issues.

 

 
Last modified
09:29, 19 Jul 2016

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