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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage client feedback > View ticket and survey results

View ticket and survey results

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 392 Votes: 0 Revisions: 4

You can examine your survey results from within a ticket. Simply open the targeted ticket and click the Survey View icon in the ticket screen.

You can also view the survey summary data on both the ticket and general surveys in the Survey Results screen. Survey reports are the only way to view the results of a general (non-ticket) survey.

  1. In the toolbar, click Reports and select Survey Results.
  2. In the Survey Results screen, select the survey you want to view.

    To narrow the spoke of the results, complete the information in the fields and drop-down menus.

  3. When you complete your selections, click Run Report.
 
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