Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage client feedback > View ticket and survey results

View ticket and survey results

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 15 Votes: 0 Revisions: 4

You can examine your survey results from within a ticket. Simply open the targeted ticket and click the Survey View icon in the ticket screen.

You can also view the survey summary data on both the ticket and general surveys in the Survey Results screen. Survey reports are the only way to view the results of a general (non-ticket) survey.

To narrow the spoke of the results, complete the information in the fields and drop-down menus

  1. In the toolbar, click Reports and select Survey Results.
  2. In the Survey Results screen, select the survey you want to view.
  3. When you complete your selections, click Run Report.
 
Last modified
14:57, 18 Jul 2016

Tags

Classifications

Public