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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage client feedback

Manage client feedback

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Surveys provide valuable feedback from your clients. After you close a ticket, you can provide your clients the option of completing a survey.

You can link surveys to a specific ticket for a single client, or send surveys as general questionnaires to a number of clients. The survey is located at the top of the ticket e-mail and in the Help History page of the client interface.

 
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