You can track your parts inventory in one or multiple store locations by part number, manufacturer, and model. When parts are deployed to a ticket, Web Help Desk automatically deducts the part from inventory, allowing you to maintain an accurate parts inventory in your deployment.
Using additional tools in Web Help Desk you can:
To list all parts, leave all search fields empty and click Search.
To reduce the number of available parts, use a negative number. For example, to change the number of available parts from 6 to 5, enter -1.
When a part inventory reaches zero, the inventory status changes from Available to Back Ordered.
The Search Results box appears, displaying the location and number of available parts.
The part appears in the Assigned Parts box.
To remove defective parts from inventory, enter the number of parts in the DOA field. Web Help Desk removes the cost of the DOA parts from the ticket and list DOA parts in a separate area in your billing reports.
To remove an entire parts line item and return the parts back to inventory, click the trash can.