Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Manage assets > Edit asset properties

Edit asset properties

Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 18, 2016

Views: 20 Votes: 0 Revisions: 5
  1. In the toolbar, click Assets and select Search Assets.
  2. Click the Basic Search tab.
  3. Select and/or complete the appropriate fields to locate the asset.

    For additional search options, click Advanced Search and complete the fields in the window.

  4. Click Search.

    Your search results appear in the bottom window.

  5. In the No. field, click the asset number icon.

    The Asset tab windows appear.

    Each tab window provides unique information.

    • Asset Basics provides general asset information you can edit, including the asset type, model location, and status.
    • Asset Details provides detailed asset information you can edit, including serial number, version, and IP address.
    • Asset History provides dates and actions when an asset was removed, modified, or changed status, as well as the associated tech. You cannot edit this information.
    • Ticket History provides the ticket number, date, status, and problem report associated with the asset, as well as the associated tech in each instance. This information cannot be edited.

  6. In the window, click the Edit icon.
  7. Make any changes as required.
  8. Click the Asset Details tab.
  9. Make any changes as required.
  10. Click Save.

Create parent and child associations

In the Asset Basics tab, you can link assets as a parent or as a child of another asset. When you assign parent/child associations to your assets, the following conventions apply: 

  • A parent asset can have any number of child assets.
  • A child asset cannot be a parent to another asset.
  • Removing the parent status orphans all the child assets for that parent.
  • Child assets can be removed individually from a parent.
  • A child asset can have any number of parent assets.
  • Child assets inherit priorities from the parent objects including location, status, and other properties.
  • Parent/child status is set by adding child assets to a parent asset. You cannot add a parent to a child.

Add assets as children of a parent asset

  1. In the toolbar, click Assets and select Search Assets.
  2. Click the Basic Search tab.
  3. Select or complete the appropriate field to locate the asset.

    For additional search options, click Advanced Search and complete the fields in the window.

  4. Click Search.
  5. In the No. field, click an asset number.

    The Asset Basics tab windows appears, displaying information about your selected asset.

    The Child Assets box appears at the bottom of the window.

    WHD Assets Screen Child Assets2.png

  6. Click the Edit icon at the top of the window.
  7. In the Child Assets tabbed box, click Edit. 

    The Asset Lookup box appears.

  8. Select or enter the search criteria to locate the appropriate asset, and then click Search.

    The Search Results box appears with a list of assets.

  9. Click Link to select one of the listed assets as a child asset.
  10. In the Asset Lookup box, clickDone.

    The asset is added as a child asset.

  11. Click Save.

    The asset is saved as a child asset.

Remove assets as children of a parent asset

  1. In the toolbar, click Assets and select Search Assets.
  2. Click the Basic Search tab.
  3. Select or complete the appropriate field to locate the asset.

    For additional search options, click Advanced Search and complete the fields in the window.

  4. Click Search.

    Your search results appear in the bottom window.

  5. In the No. field, click the appropriate asset number icon.

    The Asset Basics tab windows appears, displaying information about your selected asset.

    The Child Assets box appears at the bottom of the window.

  6. Click the Edit icon at the top of the window.
  7. Click the trash can next to the child asset you want to remove.
  8. Click save. 
 
Last modified
14:48, 18 Jul 2016

Tags

Classifications

Public