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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage assets > Search assets

Search assets

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Apr 27, 2017

Views: 65 Votes: 0 Revisions: 7

You can search for assets in the Basic or Advanced tabs. Basic searching provides a simplified subset of the search criteria available in the advanced search mode.

To sort your search results, click the appropriate column header. To download the search results in PDF, TSV, or Excel format, click the appropriate icon.

Refine your search results

Your search results can include a large amount of asset data. To reduce your search results, use the Column Set drop-down menu and select a column format. Click [+] to add a new column set, or edit the selected column set by clicking the pencil icon.

Save a query

  1. Define your search criteria using the same method explained in Search tickets.
  2. Click the Advanced Search tab.
  3. In the Save Query as field, enter an appropriate name.
  4. Select the Shared check box to allow other techs to use this search.

    Depending on your access level, you may not have access to the Shared box.

  5. Click Save.

Run a query

Select the query name from the Query menu at the top of the search results display. When selected, the query runs automatically.

 
Last modified
10:29, 27 Apr 2017

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