Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage assets > Install the OpenBase JDBC Driver

Install the OpenBase JDBC Driver

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 45 Votes: 0 Revisions: 4

The OpenBase JDBC driver is not bundled With Web Help Desk 12.3.1 and later. To create an asset discovery connection in these versions to an OpenBase database, download the latest OpenBase JDBC Driver and manually install the driver in your Web Help Desk server.

The lowest version you can run in your WHD deployment is Connector/J 5.1.27. Be aware that SolarWinds does not support this connector. 

Installing the Driver on a Windows system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Copy the JDBC driver into the following directory:

    <WebHelpDesk>\bin\webapps\helpdesk\WEB-INF\lib\

  3. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.

Installing the driver on an Apple OS X system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Copy the JDBC driver into the following directory:

    Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/

  3. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.

Installing the driver on a Linux system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Copy the JDBC driver into the following directory:

    usr/local/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/

  3. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.

 
Last modified

Tags

Classifications

Public