The Web Help Desk Discovery Engine (WMI) allows you to discover Microsoft Windows-based assets based on subnet or IP range. By using scheduled WMI discovery, Web Help Desk can periodically poll endpoints to update hardware and software inventory information, including:
The Discovery Engine uses a set of administrator credentials to scan at least one IP address range for a new discovery connection. Web Help Desk stores and encrypts all administrator credentials in the database with the connection parameters (such as IP ranges and schedule).
Using this discovery connection, you can create separate Discovery and Auto-Sync job schedules. A Discovery job scans a selected IP address range and discovers endpoints that accept at least one of the saved credentials. The first time you run the discovery job, it forces an auto-sync (collection) that collects configuration data from endpoints retrieved by the discovery job.
For more information about any field, see the tooltips.
The asset attributes are different for each discovery tool, mapping directly to the values in the discovery tool’s database.