To use Apple Remote Desktop (ARD) 3.2, enable and configure the ARD PostgreSQL database to allow network connections. Web Help Desk provides a setup script to create the configurations for you. When completed, scan all assets that must be included in Web Help Desk and then run a System Overview report in ARD. The System Overview Report option exports the asset data to the ARD PostgreSQL database.
ARD does not remove systems from the database when they are no longer included in a System Overview report. Remove any retired assets from ARD before synchronizing with Web Help Desk.