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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Manage tickets > Merge tickets

Merge tickets

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 19, 2016

Views: 22 Votes: 1 Revisions: 4

You can merge two or more tickets and their associated attachments and messages into one ticket using the Merge Tickets function.

For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket.

  1. In the toolbar, click Tickets > Search Tickets.
  2. Use the Basic Search and Advanced Search tabs to locate the tickets you want to merge.
  3. In the ticket results screen, select the check boxes next to the tickets you want to merge.
  4. Scroll down to the bottom of the screen and click Merge selected.
  5. In the dialog box, click the drop-down menu and select the ticket where all selected tickets will merge.
  6. Select the Include Attachments check box to merge all attachments into the selected ticket.
  7. Click Merge Tickets.

    Web Help Desk combines all selected tickets and their associated notes and attachments to the targeted ticket.

 
Last modified
09:02, 19 Jul 2016

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