Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage tickets > Merge tickets

Merge tickets

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 50 Votes: 1 Revisions: 4

You can merge two or more tickets and their associated attachments and messages into one ticket using Merge Tickets. For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket.

  1. In the toolbar, click Tickets > Search Tickets.
  2. Use the Basic Search and Advanced Search tabs to locate the tickets you want to merge.
  3. In the Ticket Results screen, select the check boxes next to the tickets you want to merge.
  4. Scroll down to the bottom of the screen and click Merge selected.
  5. In the dialog box, click the drop-down menu and select the ticket where all selected tickets will merge.
  6. Select the Include Attachments check box to merge all attachments into the selected ticket.
  7. Click Merge Tickets.

    Web Help Desk combines all selected tickets and their associated notes and attachments to the targeted ticket.

 
Last modified

Tags

Classifications

Public