Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage tickets > Change ticket relationships

Change ticket relationships

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 308 Votes: 0 Revisions: 4

When you create or modify parent and child tickets, the following rules apply:

  • Changing the existing ticket type in the Ticket Details > Details pane to another selection removes all existing ticket relationships, whether they are Parent/Child or Problem/Incident relations. 
  • Only Service Requests can have Parent or Child tickets.
  • A ticket cannot be linked until it is saved.
Last modified