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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Manage tickets > Change ticket relationships

Change ticket relationships

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 19, 2016

Views: 5 Votes: 0 Revisions: 4

When you create or modify parent and child tickets, the following rules apply:

  • In the Ticket Details > Details pane, changing the existing ticket type to another selection removes all existing ticket relationships, whether they are Parent/Child or Problem/Incident relations.
  • Only Service Requests can have Parent or Child tickets.
  • A ticket cannot be linked until it is saved.
 
Last modified
08:53, 19 Jul 2016

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