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Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Manage tickets > Configure ticket details

Configure ticket details

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 32 Votes: 0 Revisions: 4

When you click Tickets in Web Help Desk, you can view tickets under My Tickets and Group Tickets if:

  • You belong to a group with assigned tickets.
  • The tickets are directly assigned to you.

To view the ticket detail page, you can:

  • Click Tickets in the Web Help Desk toolbar.
  • Click My Tickets, and then click a ticket number.
  • Click Group Tickets, and then click a ticket number.
  • Use the search options to locate the ticket of interest.

To assign a technician to the ticket use the Assigned Tech list or click Add Tech.

To escalate the ticket, click the up triangle on the Tech Group.

 
Last modified
08:54, 19 Jul 2016

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