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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Manage tickets > Configure ticket details

Configure ticket details

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 19, 2016

Views: 428 Votes: 0 Revisions: 4

When you click Tickets in Web Help Desk, you can view tickets under My Tickets and Group Tickets if:

  • You belong to a group with assigned tickets.
  • The tickets are directly assigned to you.

To view the ticket detail page, you can:

  • Click Tickets in the Web Help Desk toolbar.
  • Click My Tickets, and then click a ticket number.
  • Click Group Tickets, and then click a ticket number.
  • Use the search options to locate the ticket of interest.

To assign a technician to the ticket use the Assigned Tech list or click Add Tech.

To escalate the ticket, click the up triangle on the Tech Group.

 
Last modified
08:54, 19 Jul 2016

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