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Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Manage tickets > Create a quick ticket

Create a quick ticket

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi on Jul 19, 2016

Views: 23 Votes: 0 Revisions: 4

Use quick tickets to create identical tickets for repetitive issues, such as a forgotten password. You can create a quick ticket templates to define the fields in quick tickets.

Techs and admins complete the Client and Location information based on the request type in a quick ticket before the ticket is assigned to help desk personnel.

  1. In the toolbar, click Tickets.
  2. In the Tickets screen, click New Ticket.
  3. In the New Ticket screen, locate the Quick Ticket section and click the plus icon to create a new ticket.
  4. In the Quick Ticket Details screen, complete the fields and drop-down menus for your quick ticket.

    The Subject and Request Type fields are required fields.

  5. At the bottom of the ticket, locate the Save Quick Ticket as field.
  6. In the field, enter a name for this quick ticket type.
  7. Click Shared to allow others to use this quick ticket template.
  8. Click Save.
  9. Click Apply.
 
Last modified
08:55, 19 Jul 2016

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