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To use an existing certificate with Web Help Desk, import your private key as well as your certificate chain.
Do not import the certificate using Portecle Tools > Import Trusted Certificate option because it will not include the private key.
The PKCS#12 standard specifies a keystore format used for transferring private keys and certificates. PKCS#12 files typically use the extension .p12 or .pfx. If you already have your private key and certificate bundled in this format, you can import it directly into Portecl.
If a PKCS#12 (.p12 or .pfx) file is not available, use the OpenSSL