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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Configure and manage authentication > Import an existing certificate

Import an existing certificate

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Created by Steve.Hawkins, last modified by Steve.Hawkins on Oct 02, 2017

Views: 403 Votes: 0 Revisions: 6

To use an existing certificate with Web Help Desk, import your private key as well as your certificate chain.

Do not import the certificate using Portecle Tools > Import Trusted Certificate option because it will not include the private key.

The PKCS#12 standard specifies a keystore format used for transferring private keys and certificates. PKCS#12 files typically use the extension .p12 or .pfx. If you already have your private key and certificate bundled in this format, you can import it directly into Portecl.

If a PKCS#12 (.p12 or .pfx) file is not available, use the OpenSSL pkcs12 command to generate the file from a private key and a certificate. If your certificate is on a Windows server, export a PKCS#12 file from the Microsoft Management Console.

 
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