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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Configure and manage authentication > Add a Certificate Authority to the Embedded Java CA Cert Keystore

Add a Certificate Authority to the Embedded Java CA Cert Keystore

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 19, 2016

Views: 54 Votes: 0 Revisions: 5

Web Help Desk does not accept certificates signed by a Certificate Authority (CA) that its JVM does not trust. To import the certificate into the trust store, export the certificate to the .crt file and import the CA. Run Portecle as an administrator to import the CA.

Import certificates on Windows

  1. Navigate to File > Open Keystore File. 
  2. When prompted, enter the default password:


  3. Click Tools > Import Trusted Certificates and locate the .crt file.
  4. Choose the following file and alias/name:


  5. Restart Web Help Desk.
  6. echo -n | openssl s_client -connect <exchange_address>:<port> | sed -ne '/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p' > /tmp/<cert_name>.crt

  7. Enter the following command:

    sudo /usr/local/webhelpdesk/bin/jre/bin/keytool -import -trustcacerts -keystore /usr/local/webhelpdesk/bin/jre/lib/security/cacerts -storepass <password> -noprompt -alias <cert_alias_name> -file <filename.crt> -f

    The default keystore password is changeit.

  8. Restart Web Help Desk.
Last modified
07:55, 19 Jul 2016