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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Configure and manage authentication > Create a new keypair

Create a new keypair

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 96 Votes: 0 Revisions: 5
  1. Open a File Explore window.
  2. Launch the Portecle batch file from the following directory:

    Program Files\WebHelpDesk

  3. Click the Files of Type drop-down menu and select:


  4. Select the .jks file type.
  5. In the Enter Password field, enter the appropriate password.

    The default password is:


    The keystore appears, with a keypair entry alias labeled tomcat.

    Web Help Desk automatically created this key pair.

    The next section will help you replace the key pair with a new key pair configured for your domain.

Replace an existing keypair

  1. Delete the existing tomcat keypair.

    Right-click the alias and select Delete.


  2. Click Tools > Generate Key Pair.
  3. Choose an algorithm and key size.
  4. Enter either 1024 or 2048, and select RSA.
  5. Click OK.
  6. Enter the X.509 attributes for your certificate.

    Typical validation periods are 6, 12, or 24 months.

    For example, if Web Help Desk is hosted at, your CN must be

    This is the full name of the state, province, region, or territory where your organization is located.

    This should be the two letter ISO 3166 country code for your country.

    1. Select a validity (in days) that matches the number of days your CA certificate will be valid.
    2. The validity period is the period you specified when you purchased the certificate from the CA.
    3. Enter a common name that matches the site used in the certificate.
    4. Enter an organization unit that helps distinguish this certificate from others for your organization.
    5. Enter an organization name, which is typically the name of your organization.
    6. Enter a locality name, which is typically a city name.
    7. Enter a state name.
    8. Enter the country where your organization is located.
    9. (Optional). Enter a valid email address.
    10. This is an optional setting that your CA may use as the email address to send your certificate.
  7. Click OK.
  8. Enter the keypair alias tomcat, and click OK.
  9. Enter changeit in both fields for the keypair password, and click Enter.

    The new keypair aliased by Tomcat appears in the window.

Last modified
15:48, 18 Jul 2016