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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Configure the server options

Configure the server options

Created by Steve.Hawkins, last modified by Steve.Hawkins on Sep 12, 2017

Views: 41 Votes: 0 Revisions: 2

Beginning in Web Help Desk 12.5.1, you can enable HTTPS by configuring the server options located at Setup > General. These options allow you to:

  • Configure the HTTP and HTTPS ports running on Web Help Desk
  • Create a new keystore to store your SSL certificates
  • Restart Web Help Desk

After you configure the ports, Web Help Desk copies the settings to the whd.conf file in the Web Help Desk home directory. If you decide to update the whd.conf file on your own, the new settings are reflected in the user interface. 
Using Keystore Options, you can create a custom Java Keystore (JKS) to share certificates for other applications. You can create a new JKS or a Public Key Cryptography Standards #12 (PKCS12) Keystore.

Enable a listening port

Enable the listening port to listen for HTTP or HTTPS requests, and then configure the port number used to monitor the requests.

After you configure the port, include the port number in URLs that refer to Web Help Desk. For example, if you select port 8081, enter https://localhost:8081 in the web browser. 

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Server Options.
  3. Click HTTP Enabled to enable the HTTP port.
    whd_admin_v12.5.1_server_options5.png
  4. Enter an HTTP Port number between 0 and 6553 to monitor the HTTP request. For example, enter 8081 to process non-secure traffic from the Web Help Desk Console.
  5. Click HTTPS Enabled to enable the HTTPS port (if required).
  6. Enter an HTTPS Port number between 0 and 65535 to monitor the HTTPS request. For example, enter 8443 to process secure traffic from the Web Help Desk Console.
  7. Click Save.
  8. Click Restart Web Help Desk . 

Redirect HTTP requests to an HTTPS port

To ensure all incoming requests use a secure connection, enable Redirect HTTP requests to HTTPS. When enabled, all incoming requests redirect to a secure HTTPS port.

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Server Options.
  3. Click the Redirect HTTP Requests to HTTPS.
  4. Click Save.
  5. Click Restart Web Help Desk.

Enable a URL port for generated URL links

Web Help Desk generates internal URLs to link customer tickets to specific resources, such as an FAQ. For additional security, configure the generated URL links to access a secure port on the Web Help Desk erver.

For example, you can configure a web server to route requests for default port 80 to the default  port 8081. As a result, all generated URL links use port 8081 to access the Web Help Desk server.  

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Server Options.
  3. If HTTP is enabled, click Custom HTTP Port for Generated URL Links.
  4. Enter an HTTP port number between 0 and 65535 for the generated URL link.
    The default selection is port 8081.
  5. If HTTPS is enabled, click Custom HTTPS Port for Generated URL Links.
  6. Enter an HTTPS port number between 0 and 65535 for the generated URL link.
    The default selection is port 443.
  7. Click Save.
  8. Click Restart Web Help Desk.

Create a new keystore

By default, Web Help Desk creates a Java KeyStore (JKS) at <WebHelpDesk>/conf/keystore.jks when you install the software. Using Keystore Options, you can create a custom JKS to share certificates for other applications.

  1. In the Path field, enter a path to the keystore file on the server. Include the file name in the path, such as keystore.jks (for JKS certificates) or keystore.p12 (for PKCS12 certificates).
  2. Click the Type drop-down menu and selected a keystore file format.
  3. Enter a new password for the keystore file.The current password for the keystore.jks file is changeit.
    To use the existing password, leave the field empty.
  4. Click Save.
  5. Click Restart Web Help Desk. 
 
Last modified
12:42, 12 Sep 2017

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