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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Start and stop WHD Services

Start and stop WHD Services

Created by Steve.Hawkins, last modified by Steve.Hawkins on Nov 16, 2016

Views: 42 Votes: 0 Revisions: 7

When you install or update certain features in your WHD deployment, you must stop and restart the WHD Services in your operating system to enable these features. The following sections describe how to start and stop WHD Services in each supported operating system.

Make sure you are logged in to your Web Help Desk system as an Administrator to start and stop WHD Services. 

Microsoft Windows Server

To Start WHD Services, do one of the following:

  • Using the Start Menu options, right-click Start Web Help Desk and select Run as Administrator
  • Navigate to your <WebHelpDesk> directory, right click whd_start.bat, and select Run as Administrator.
  • Run the following commands in a command prompt (if WHD is installed in the default location):
    cd C:\Program Files\WebHelpDesk whd start

To Stop WHD Services, do one of the following:

  • Using the Start Menu options, right-click Stop Web Help Desk and select Run as Administrator.
  • Navigate to your <WebHelpDesk> directory, right-click whd_stop.batand select Run as Administrator.
  • Run the following commands in a command prompt (if WHD is installed in the default location):
    cd C:\Program Files\WebHelpDesk whd stop

Apple OS X

To Start WHD Services, navigate to /Applications/WebHelpDesk and click Start Web Help Desk or run the following commands in a terminal window:

cd /Library/WebHelpDesk

./whd start

To Stop WHD Services, navigate to /Applications/WebHelpDesk and click Stop Web Help Desk or run the following commands in a terminal window:

cd /Library/WebHelpDesk

./whd stop

Linux

The following procedures apply to RPM and Virtual Appliance installations.

To Start WHD Services, run the following commands in a terminal window:

cd /usr/local/webhelpdesk/

sudo ./whd start

 

To Stop WHD Services, run the following commands in a terminal window:

cd /usr/local/webhelpdesk/

sudo ./whd stop

 

 
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