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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Apply parts and billing options

Apply parts and billing options

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 290 Votes: 0 Revisions: 5

Parts & Billing Options enable or disable the parts and billing functionality, define the ticket PDF format, and enable or disable service time blocks by location. All of this functionality is enabled by default. Always make sure this functionality is active when you configure how Web Help Desk handles parts and billing.

To enable this feature, click Setup > Parts & Billing > Options and select the Parts & Billing Enabled check box in the Parts & Billing Options screen. To disable this feature, clear the check box.

Disabling Parts & Billing hides the main Parts icon, the ticket detail Parts & Billing tab, billing preferences and the billing reporting options.

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