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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Define asset custom fields

Define asset custom fields

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 378 Votes: 0 Revisions: 4

Use Custom Fields to extend the types properties associated with assets.

Below is an example of the Asset Custom Fields screen.

Field / check box Description
Label The name of your custom field.

Select one of the following types using semicolons to delimit multiple choices in the Options setting:

  • Text (up to 255 characters)
  • Number (number of integers with up to four decimal places)
  • Currency
  • Date
  • Dateline
  • Time Period
  • Multiple Choice (adds check boxes)
  • Single Choice (adds radio buttons)
  • Pop-up menu (adds a single-selection menu)
Width Specifies the number of columns in the custom field text area.

Creates a tool tip that helps users complete the custom field.

When the tool tip is created, an Info icon is displayed next to the custom field. When the user mouses over the Info icon, the tool tip pops up.

Display Order Click the drop-down menu and select the custom field order.
Height Specifies the number of rows in the custom field text area

Configures the Client permissions, defining whether the client can see, edit, or interact with the custom field.

These fields are disabled when the custom field is not visible in the client interface.


Configures the Tech permissions, defining whether the tech can see, edit, or interact with the custom field.

Administrative users have at least Editable access to all custom fields. The Required fields are required for Administrators.

Limit Input to Text Box Width Ensures the maximum number of characters does not exceed the number of characters chosen in the Width option.
Encrypt in database

AES-encrypts the data entered in the custom field before it is stored in the database.

If you select this option after the data is entered, the existing values are not encrypted until they are updated.

Searchable Includes the custom field as a search option in the Advanced Search page.
Allow full-text search (slower)

Indexes only the first 255 characters in a custom field.

Select this option when the custom field values could exceed 255 characters. Applying this option greatly reduces search performance.

Exclude From E-Mail Ensures the custom field is not shown in emails to clients or techs.


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