Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Set up client admin roles

Set up client admin roles

Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 656 Votes: 0 Revisions: 5

You can set up a client admin to open tickets on behalf of other clients for a remote location or department. If the client tickets include service requests, incidents, and problem tickets that require additional diagnosis and intervention, the client admin can report these issues to management for problem resolution.

The client admin does not require a user license, but cannot act as a tech within the Web Help Desk deployment.

  1. Click Setup and select Clients > Client Admin Roles.
  2. Click New.
  3. In the Role Name field, enter a name for this role.
  4. In the Request Type Supported row, select the appropriate role check boxes.

    These request types populate with the Request Types you defined at Tickets > Request Types.

  5. Click Save. 

Add additional client admin permissions

You can add additional client admin permissions for a specific location.

If you select Client Admin Can Report for Others, the client admin has the option of creating a ticket and assigning a different client as the originator.

You can override the Default Client Admin Permissions values for each client admin by clicking the icon next to each client.

  1. Click Setup and select Companies and Locations, Location & Rooms.
  2. Click the appropriate location in the Location Name column.
  3. Click the pencil icon in the Location Info tab to edit the tab preferences.
  4. In the Default Client Admin Permissions row, select the appropriate values for the client admin.
  5. Click Save.
 
Last modified

Tags

Classifications

Public