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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Define clients

Define clients

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 329 Votes: 0 Revisions: 4

The Clients tab options define Web Help Desk Client users and how they enter information into the application. When a new client accesses Web Help Desk and is accepted by the system, they are automatically given the access and interaction permissions you defined for each client.

The AD / LDAP Connections option copies and adds client data from Microsoft Exchange and other mail servers and add this data to Web Help Desk. Using this feature streamlines the process to help you avoid manually adding all your clients.

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