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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Enter locations

Enter locations

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 456 Votes: 0 Revisions: 5

Locations allow you to store information about customer locations and map those locations to techs in the same geographical area. Populating this section is another step towards automated ticket processing and technician dispatch.

When you first use Locations, only four Location pages (Options, Locations & Rooms, Location Groups, and Location Custom Fields) are listed. Depending on the features you choose, the names and screens will change.

 
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