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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Define the default settings for ticket email recipients

Define the default settings for ticket email recipients

This setting determines which user (based on request type) associated with a ticket will receive an email when a tech clicks Save & Email in the ticket. 

Request type is not assigned to a tech group

  1. Click Setup > Tickets > Options > Tech Options.
  2. Scroll down to the Tech Options group and locate the Default Setting for Email Recipients (No Tech Group) option.

    WHD_Default_Setting_For_Email_Recipients.png

  3. Select the check box next to the tech or client assigned to receive ticket email notifications.
  4. Click Save.

Request type is assigned to a tech group

  1. Click Setup > Techs > Tech Groups.
  2. Click the Tech Group Levels tab.
  3. Locate the Default Selected E-mail Recipients option.

    WHD_Default_Selected_Email_Recipients.png

  4. Select the check box next to the user assigned to receive ticket email notifications.
  5. Click Save.
 
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