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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Configure ticket options

Configure ticket options

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 577 Votes: 0 Revisions: 5

You can configure your ticket contents, generation, and ticket access options on the Options page located at Setup > Tickets > Options. Web Help Desk categorizes all ticket options into three areas:

  • General Options
  • Client Options
  • Tech Options

To configure your ticket options:

  1. In the toolbar, click Setup.
  2. Select Tickets > Options.
  3. On the Tickets Options page, review and update settings in the General Options section. See the tooltips for information about each option.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/0M0/WHD_Ticket_Options_General_Options.png

  4. Review and update settings in the Client Options section, including how clients can create tickets and who can update the priority.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/0M0/WHD_Ticket_Options_Client_Options.png

  5. Review and update settings in the Tech Options section.

    File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/0M0/WHD_Ticket_Options_Tech_Options.png

  6. Click Save.
 
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