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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Configure an outgoing email account

Configure an outgoing email account

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 141 Votes: 0 Revisions: 6

You can define your SMTP server(s) and help desk email address in the Outgoing Mail Options section of the E-Mail Options screen.

Be sure to delete the sample outgoing server that was installed by default. The sample server may interfere with your SMTP server.

  1. Click Setup and select E-Mail Outgoing Mail Accounts.
  2. Click New. 
  3. In the SMTP Server field, enter the IP address of your SMTP server. Use port 25 unless your server uses something other than the default port.

    A green indicator File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/0H0/03000020.png indicates a connection exists to your SMTP server.

    A red indicator File:Success_Center_V2/Web_Help_Desk_(WHD)/WHD_Admin_MT/070/0H0/03000021.png indicates a failure to connect to the SMTP server.

  4. Complete the remaining fields and selections as required.

    Click the tooltips for more information.

  5. Click Save.
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