Home > Success Center > Web Help Desk (WHD) > Web Help Desk 12.5 Administrator Guide > Set up the application > Configure MySQL
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Start MySQL Workbench and connect to the MySQL database server. Create a new schema with the following settings: Name: whd Collation type: utf8 - utf8_general_ci Open the Configuration > Options File. Configure the following settings: Networking - Port: 3306 General - default-storage-engine: InnoDB Misc - init_connect: SET NAMES utf8 Stop and then restart the server. Configure the Users and Privileges settings with the following: Login Name: whd Password: <your_password> Limit Connectivity to Hosts Matching: localhost Configure your Schema Privileges. Select the whd user. Add a new entry with your host in the Host box. In the Schema box, select Selected Schema and and click OK. whd Select all Object, DDL, and Other rights check boxes. Save your changes.