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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Configure the general options

Configure the general options

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 97 Votes: 0 Revisions: 4

Using the General Options screen, you can define how the application presents information to clients and techs.

A basic Web Help Desk deployment does not require any changes to the default settings. However, you can customize the options for your environment for example, you want your deployment to use a secure HTTPS port or you want to include direct contact information in your client emails.

In this screen, you can define how much information a client or tech can view, but you cannot filter dashboard data for administrators.

Limiting the amount of data displayed in search results or the dashboard can significantly increase performance.

  1. In the toolbar, click Setup and select General > Options.
  2. Complete the fields and selections as required, and then click Save.

    Click the tooltips for more information.

Last modified
13:52, 18 Jul 2016