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Using the General Options screen, you can define how the application presents information to clients and techs.
A basic Web Help Desk deployment does not require any changes to the default settings. However, you can customize the options for your environment for example, you want your deployment to use a secure HTTPS port or you want to include direct contact information in your client emails.
In this screen, you can define how much information a client or tech can view, but you cannot filter dashboard data for administrators.
Limiting the amount of data displayed in search results or the dashboard can significantly increase performance.
Click the tooltips for more information.