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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Set up the application > Configure the general options

Configure the general options

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 670 Votes: 0 Revisions: 4

The General Options screen allows you to define how Web Help Desk presents information to clients and techs. You can define how much information a client or tech can view, but you cannot filter dashboard data for administrators.

A basic Web Help Desk deployment does not require any changes to the default settings. However, you can customize the general options for your environment. For example, you can force your deployment to use a secure HTTPS port or include direct contact information in your client emails. 

Limiting the amount of data displayed in search results or the dashboard can significantly increase performance.

  1. In the toolbar, click Setup > General > Options.
  2. Complete the fields and selections as required, and then click Save.

    Click the tooltips for more information.

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