Web Help Desk requires more max heap memory than the JVM (Java Virtual Machine) default. After installation, increase the
MAXIMUM_MEMORY value in the
whd.conf file and restart Web Help Desk.
The following procedure applies to Windows. For other operating systems, see this knowledge base article.
Use the following formula to determine the appropriate amount of memory for your deployment:
(Average number of concurrent techs x 150) + (Average number of concurrent users x 25) =
Example: If the average number of concurrent techs is 10 and the average number of concurrent users is 50, the recommended
MAXIMUM_MEMORY value is
2750 (which is 2.75 GB):
(10 x 150 = 1500) + (50 x 25 = 1250) = 2750
MAXIMUM_MEMORY value should not be greater than the Web Help Desk server's RAM.
whd.conf file in a text editor. The default file location is:
MAXIMUM_MEMORYvalue and save the file.
whd_stop.batand choose Run As Administrator.
whd_start.batand choose Run As Administrator.