Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Get started > Create a request type

Create a request type

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Aug 24, 2016

Views: 100 Votes: 0 Revisions: 6

When you install Web Help Desk, in the last step of the Web Help Desk Getting Started wizard you can add request types or edit preconfigured request types. This step of the wizard is optional. You might find it easier to add request types in the Tickets panel after Web Help Desk is configured.

In most cases, SolarWinds recommends that you bypass this step in the wizard and take time to plan the request types you need. Planning and creating request types is addressed later in this guide.

To bypass this step, click Finish.

Next step: Log in and apply activation key

 
Last modified

Tags

Classifications

Public