Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Get started > Create the default admin account

Create the default admin account

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 133 Votes: 0 Revisions: 4

When you install Web Help Desk, you can create the default admin account in the Getting Started wizard.

The default admin account is a local super user account used to:

  • Log in to SolarWinds Web Help Desk for the first time and configure the application.
  • Access all Web Help Desk settings and accounts.

Administrators with a default admin account can create all user accounts, including additional admin accounts. The default admin account includes tech account privileges, so you can create and process tickets with tech privileges. Techs can have either Tech or Tech Admin account privileges.

  1. In the Getting Started wizard, navigate to the Admin Account panel.
  2. Complete the fields as required, and click Next.

Next step: Create a request type in the Getting Started wizard

 
Last modified
15:42, 18 Jul 2016

Tags

Classifications

Public