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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Get started > Create a custom SQL database and account

Create a custom SQL database and account

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 187 Votes: 0 Revisions: 4
  1. During the installation procedure, select Use Custom SQL database (advanced).
  2. Click the Database Type drop-down menu and select the appropriate database.
  3. Enter the appropriate information in the remaining fields.
  4. Click Test to test the database connection.

    If Web Help Desk connects with the external database, click Next.

    If Web Help Desk cannot connect with the external database, check your settings and rerun the test.

If you do not have an account on the selected database:

  1. Select Create database and user account if necessary.
  2. Enter the database admin account user name.
  3. Enter the database admin account password.
  4. Click Create.

See Configure the Microsoft SQL Server and MySQL Databases to set up your external database to work with Web Help Desk.

 
Last modified
15:43, 18 Jul 2016

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