Before you begin, quit all other programs before running the installer. If you do not use the default embedded database, ensure that you know:
- The IP address or host name and port of the database server
- The name of the database
- The database user name and password
Obtain a copy of the software and your activation key from the SolarWinds Customer Portal. The activation key limits your use based on the number of seats you purchased.
- Log in as an administrator to the server on which you are installing Web Help Desk.
- Double-click WebHelpDesk-12.5.0.pkg.
- Complete the on-screen instructions.
- When the installation is complete, click Done.
The system opens your browser where you can select the Web Help Desk database.
- To use the database included with Web Help Desk, select Use Embedded PostgreSQL database, and click Next.
- To use an external database:
- Click Use Custom SQL database.
- In the Database Type field, select the database.
- Complete the remaining fields, and then click Test to test the database connection.
- To create an account on the database, click Create database and user account, enter the admin user name and password, and click Create.
- When you have established a connection with the database, click Next.
- Configure your incoming and outgoing email accounts.
Uninstall Web Help Desk on an Apple OS X system
- Quit all running programs.
- Using an account with local administrative privileges, log on to the server that is hosting Web Help Desk.
- Open your Applications directory.
- Double-click Uninstall Web Help Desk.
- In the command prompt window, enter
Y to delete the application and associated data.
Web Help Desk is uninstalled from your Apple OS X system.
- Close the command prompt window.
Run Web Help Desk on embedded and external Java
Beginning in v12.2.0, Web Help Desk for OS X includes an embedded Java Virtual Machine (JVM). If you are running an external Oracle JVM, Web Help Desk will preserve your Java settings during the installation procedure and continue using the external Oracle JVM.
If you are migrating from an external JVM to the embedded JVM included with Web Help Desk and you are using a MySQL database, ensure that the new embedded Java directory on your Web Help Desk server includes an Oracle Java Database Connectivity (JDBC) driver.