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Web Help Desk uses an embedded PostgreSQL database for a standard database. If you upgrade to Web Help Desk v12.1.0 and later with an embedded FrontBase database, the Web Help Desk installation wizard assists you with upgrading the existing database to an embedded PostgreSQL database.
To avoid future update issues, SolarWinds strongly recommends migrating your data before you update Web Help Desk to the next version.
SolarWinds does not provide support, tools, or assistance with database migration. For information about migrating your database using a third-party tool, contact the tool vendor for assistance.
Web Help Desk supports SQL Server 2008, SQL Server 2012, and MySQL 5.5 as external databases. You can also use an external PostgreSQL 9.2 or PostgreSQL 9.3 database with Web Help Desk v12.0.0 and later.